Call us or email us for more information on the services we can provide.  If you think we can help, we will need to meet with you (the person receiving the services) to conduct an in-home assessment. This usually lasts about one hour and is free of charge. This is simply a way to get to know you better, your needs, your interests, the living environment and thus enabling us to tailor a service just for you. During this meeting you can ask us questions and get to know us too. Once we have done the assessment, we will match a suitable carer and our service begins. However, it remains flexible. We don’t do rigid long-term contracts that lock you into services you don’t need. You can call or email us for amendments, increased support, decreased support etc, whenever you need it. Any scheduling can be done over the phone or via email with minimal delay.

If you are interested in our services, please get in touch for more information. As part of the information we send to you, it will include our current price list. We charge a per hour rate and a mileage rate if you utilise transportation during a visit. Other than that, there are no other hidden fees. We do recommend when you are doing your research to look out for call-out fees, minimum hours per week, carer mileage fees, assessment fees which some other providers may apply on top of their base rate.

Our caregivers are seniors themselves (mature and experienced, typically ranging from their 40s and older). What really matters though is that the carer is life-experienced, trustworthy and able to provide amazing care and assistance to our clients. Our carers are employed by us on a flexible basis and we are proud to be a Living Wage Employer. Every person has been through a careful and diligent selection process (including Enhanced DBS Check), as we know our carers ultimately make the services what they are. We make sure our carers are caring, giving, loving and compassionate people with a strong interest in helping others. Many of our carers have been caregivers for a loved one or have been in a caring profession and have a desire to help others. Others simply want to give something back to the local community, but often have a history of helping others at their core. We ensure that services are provided by the same carer, or small team of carers depending on the schedule you need as we know how important that is to our clients. 

Our carers work in their own clothes (no uniforms). We believe this makes our service much more like a friend popping round and means even those resistant to help can accept it more readily. Carers carry ID passes with photographs.

You pay for services in arrears. We will send you an invoice at the end of the month. Our invoices need to be paid within 5 days and we offer several payment methods. Our invoices will include expenses incurred during the month, if applicable (e.g. client shopping).

We do not ask you to sign a contract that would commit you to a specific period of service time. Seniors Helping Seniors carers are covered for liability while we are working with you in your home. Our Terms and Conditions will be sent to you prior to taking services from us and are taken as accepted when our services start.

Once we have established a suitable schedule for you, it typically rolls on month to month. We always check in with you prior to each month to ensure it is meeting your expectations and to check if any visits need to be amended to accommodate personal commitments. Flexibility to increase or decrease visits sits with you. Just let us know if you need any changes and we’ll be happy to help.

Seniors Helping Seniors has a comprehensive recruitment process which we follow with all carers. We invest time in this process so when our carer visits you, you have peace of mind that they will be suitable. We perform telephone screening, application form process, in-person interview, full reference checks (at least two) and an Enhanced DBS Check which includes an Adult Barred List Check. Prior to starting any service, our carers will be given a full orientation so that they fully understand the client’s needs, background, interests and surroundings. We remain in contact with our carers and clients on a regular basis to ensure everything is running smoothly and will happily address any concerns you might have.

If you are using us regularly, we would appreciate 1 week notice of cancellation of services whenever on-going services have been scheduled.